Terms of Use

1. These terms

These Terms of Use are an agreement between you and Devosh Apps Private Limited ("we", "us"), the company that operates the Nirvi app and the website nirvi.app (together, "Nirvi"). By creating an account or using Nirvi, you accept these terms and our Privacy Policy. If you do not agree, please do not use Nirvi.

2. Who can use Nirvi

• You must be at least 18 years old.
• You must be able to enter into a binding contract under Indian law.
• You must use your own mobile number to log in.

3. What Nirvi is

Nirvi is a conversational AI companion. Its replies are generated automatically by an AI model.

• Nirvi is not a human. No person reads or writes the replies you receive.
• Nirvi is not a professional service. It does not provide medical, psychological, psychiatric, legal or financial advice, diagnosis or treatment. Nothing Nirvi says should be treated as such advice.
• Replies can be wrong. AI can make mistakes, misunderstand you, or say things that are inaccurate or inappropriate. Use your own judgement and do not make important decisions based only on what Nirvi says.

4. Emergencies

5. Your account

• You log in with a one-time password sent to your mobile number. Keep your phone and SIM secure. You are responsible for what happens under your account.
• One person, one account. Do not share your account or create accounts by automated means.
• You can delete your account at any time. See Delete your account.

6. Rules for using Nirvi

You agree not to:

• use Nirvi for anything illegal, or to plan or encourage harm to yourself or others;
• send content that sexualises minors, or try to make Nirvi produce such content. We report this where the law requires;
• try to make Nirvi produce sexually explicit content, hate speech, or content that harasses or threatens a person;
• try to extract Nirvi's instructions, bypass its safety limits, or interfere with how the service works;
• copy, scrape, resell or build a competing service from Nirvi, or access it with bots or scripts;
• send other people's private information without their permission;
• attempt to gain unauthorised access to our systems or to other users' accounts.

If you break these rules we may limit, suspend or close your account. Where the breach is serious, we may do so without notice.

7. Free plan and Premium

• Free plan. You get a limited number of free messages. The limit, whether it resets, and which moods are included are shown in the app and may change.
• Premium. A paid subscription that removes the message limit and unlocks all moods, and may include other features. The price, the billing period and any trial are shown in the app before you pay. At present Premium starts with a 3-day trial for ₹1, then costs ₹799 every 3 months, paid through UPI AutoPay. Payments are processed by Razorpay, and we send a GST invoice for every payment.
• Renewal. A subscription renews automatically at the end of each billing period until you cancel. You authorise the payment provider to charge you for each renewal.
• Cancelling. You can cancel at any time from Profile → Premium in the app. If you cancel during a trial, the trial ends at once and you are not charged again. If you cancel a paid period, Premium continues until the end of that period.
• Price changes. If we change the price, we will tell you before it applies to your next renewal.
• Taxes. Prices include applicable taxes unless stated otherwise.

Payments are processed by Google Play or by our payment partners. Refunds are covered by our Refund and Cancellation Policy.

8. Your content

You keep the rights to what you write. You give us permission to store and process your messages, and to send them to our AI model providers, only as needed to run Nirvi for you, as described in the Privacy Policy. We do not use your conversations for advertising or to train AI models.

9. Our rights

The Nirvi name, logo, character, app and website belong to Devosh Apps Private Limited. We give you a personal, non-transferable licence to use the app for your own, non-commercial use. You may not copy, modify or reverse engineer it except where the law allows.

10. Changes and availability

We may change, pause or stop any part of Nirvi, including the AI model behind it. We try to keep Nirvi available, but we do not promise it will always be available or free of errors. If we close the service, we will tell you in advance where we reasonably can, and refund any Premium period you have paid for and not used.

11. Disclaimer

Nirvi is provided "as is" and "as available". To the extent the law allows, we make no warranties about the accuracy, reliability or suitability of anything Nirvi says, and we do not promise that Nirvi will meet your needs or improve your wellbeing.

12. Limit of liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for decisions you make based on Nirvi's replies. Our total liability to you for any claim related to Nirvi is limited to the amount you paid us in the 12 months before the claim, or ₹1,000 if you paid nothing. Nothing in these terms limits liability that cannot be limited under Indian law, or your rights as a consumer.

13. Your responsibility

If your misuse of Nirvi or your breach of these terms causes a claim against us, you agree to cover the reasonable losses and costs we incur as a result.

14. Ending these terms

You can stop using Nirvi and delete your account at any time. We may suspend or close your account if you break these terms, if the law requires it, or if we stop offering Nirvi. Sections that by their nature should continue, such as the disclaimer and the limit of liability, continue after your account is closed.

15. Changes to these terms

We may update these terms. If a change is important, we will tell you in the app before it applies. If you continue to use Nirvi after the change applies, you accept the updated terms.

16. Law and disputes

These terms are governed by the laws of India. Please contact us first so that we can try to resolve any problem. Subject to that, the courts at Jaipur, Rajasthan have exclusive jurisdiction over any dispute.

17. Contact and Grievance Officer

Grievance Officer: Shankar Ram
Devosh Apps Private Limited
Plot No. A-266, Ground Floor, Triveni Nagar, Gopalpura, Durgapura, Jaipur, Rajasthan 302018, India
Email: support@nirvi.app · Phone: +91 8739970778

We acknowledge complaints within 24 hours and resolve them within 15 days.