We are a small team and we read every message. The fastest way to reach us is email.
Email us
We usually reply within 2 working days. To help us help you quickly, please include:
- the mobile number on your Nirvi account;
- what happened, and when;
- a screenshot, if it helps explain the problem. Hide anything you do not want us to see.
Common questions
I did not get the OTP
Wait a minute and tap Resend. Check that the number is correct and that your phone has network. If it still does not arrive, write to us with your number.
My free messages are over
The app shows how many free messages you have left. Premium removes the limit: it starts with a 3-day trial for ₹1. You can start it from Profile → Premium.
I paid but Premium is not active
Close and reopen the app. UPI payments can take up to 5 minutes to confirm. If it is still not active after that, email us the payment screenshot and your mobile number. See the Refund and Cancellation Policy.
I want to cancel or get a refund
See the Refund and Cancellation Policy.
I want to delete my account
See Delete your account.
Nirvi said something wrong or upsetting
Please tell us. See Report a problem.
If it is urgent
We cannot respond to emergencies. If you or someone else is in danger, call 112. For mental health support, call Tele-MANAS on 14416.
Company details
Devosh Apps Private Limited
Plot No. A-266, Ground Floor, Triveni Nagar, Gopalpura, Durgapura, Jaipur, Rajasthan 302018, India
CIN: U62090RJ2026PTC117650 · GSTIN: 08AANCD0458R1ZX
Phone: +91 8739970778
Grievance Officer
If you have a complaint about your data, a payment or the content of the service, you can write to our Grievance Officer.
Shankar Ram
Email: support@nirvi.app
We acknowledge complaints within 24 hours and resolve them within 15 days.