You can delete your Nirvi account and everything in it at any time. This page explains how, and what happens to your data. It applies to the Nirvi app published by Devosh Apps Private Limited.
Delete from the app
- Open Nirvi and tap the Nirvi picture at the top of the chat to open Profile.
- Tap Delete account.
- Confirm. Your account is deleted straight away and you are logged out.
Delete without the app
If you no longer have the app installed, email us:
- Write to support@nirvi.app with the subject "Delete my Nirvi account".
- Tell us the mobile number you used to log in.
- To make sure the request is really from you, we send an OTP to that number and ask you to reply with it.
- We delete the account within 7 days and confirm by email.
What is deleted
- Your mobile number and account.
- All your conversations with Nirvi.
- Your login sessions on every device.
What is kept, and for how long
- Encrypted backups. Your data may remain in encrypted backups until they expire: daily backups after 30 days, monthly backups after up to 12 months. Backups are not used for anything except recovering from a failure.
- Purchase and tax records. If you bought Premium, we keep the invoice and payment reference for as long as tax and company law require, currently up to 8 years. These records do not contain your conversations.
- Technical logs. Logs such as IP addresses expire within 30 days.
Before you delete
Cancel Premium first. Deleting your account does not cancel a subscription made through Google Play or UPI AutoPay. See the Refund and Cancellation Policy for how to cancel.
Deletion cannot be undone. If you log in again with the same number, you start with a new, empty account.
Delete only your chats
If you want to remove your conversations but keep your account, write to support@nirvi.app from an address we can reply to and tell us your mobile number. We verify it with an OTP and clear your chat history within 7 days.