The short version. You can cancel Premium at any time. A cancelled trial ends at once; a paid period stays active until it ends. We do not refund a period that has already started, including a trial that turned into a paid plan. We refund only when you did not get the service, for example a double charge or Premium that never activated. Ask within 7 days and we will put it right.
1. Cancelling Premium
- You can cancel at any time. There is no cancellation fee.
- If you cancel during a trial, the trial ends at once and you are not charged again. The trial fee is not refunded.
- If you cancel a paid period, Premium stays active until the end of that period. You are not charged again.
- If you subscribed through Google Play: open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions, choose Nirvi and tap Cancel subscription.
- If you subscribed through UPI AutoPay or a card: cancel from Profile → Premium in the app, or cancel the mandate in your UPI or banking app. You can also write to us and we will cancel it for you.
Deleting the app does not cancel a subscription. Please cancel it first.
2. Refunds
Premium gives you access as soon as you pay, so we do not offer refunds for a billing period that has started, including when you did not use the app during that period.
We do refund you if you write to us within 7 days of the charge and one of these applies:
- you were charged more than once for the same period;
- you were charged after you had cancelled;
- the payment went through but Premium was not activated and we could not fix it;
- the charge was clearly made by mistake, for example an accidental purchase that was not used.
Trials
If you start a free or low-priced trial, it turns into a paid plan at the end of the trial unless you cancel before then. The price and the date of the first full charge are shown in the app before you start. For example, with a 3-day trial for ₹1, ₹799 is charged through UPI AutoPay when the 3 days end. Once the trial has turned into a paid plan, that period has started and is not refunded, even if you did not mean to continue. If you do not want to continue, cancel before the trial ends.
3. How to ask for a refund
- Email support@nirvi.app from an address we can reply to.
- Tell us the mobile number on your Nirvi account, the date and amount of the charge, and what went wrong. A screenshot of the payment helps.
- We reply within 2 working days. If the refund is approved, we send it to the original payment method.
Approved refunds usually reach your account within 5 to 7 working days, depending on your bank or payment provider.
4. Purchases made through Google Play
Google Play processes those payments and has its own refund rules. You can request a refund from Google Play directly. If Google declines and one of the cases in section 2 applies, write to us and we will help.
5. Other things to know
- If we close your account because you broke our Terms of Use, the current period is not refunded.
- If we stop offering Nirvi, we refund the part of any Premium period you paid for and did not use.
- Nothing here limits the rights you have under Indian consumer law.
6. Contact
Devosh Apps Private Limited
Plot No. A-266, Ground Floor, Triveni Nagar, Gopalpura, Durgapura, Jaipur, Rajasthan 302018, India
Email: support@nirvi.app · Phone: +91 8739970778