The short version. Nirvi needs your mobile number to log you in and your messages to reply to you. Your recent messages are sent to an AI model provider so that Nirvi can answer. We do not show ads, we do not sell your data, and you can delete your account and chats at any time.
1. Who we are
Nirvi is an AI companion app operated by Devosh Apps Private Limited ("we", "us"), a company registered in India (CIN U62090RJ2026PTC117650), with its registered office at Plot No. A-266, Ground Floor, Triveni Nagar, Gopalpura, Durgapura, Jaipur, Rajasthan 302018, India.
For the personal data described in this policy, we are the Data Fiduciary under the Digital Personal Data Protection Act, 2023. You can reach us at support@nirvi.app.
2. Who Nirvi is for
Nirvi is only for people aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a person under 18 is using Nirvi, write to us and we will delete the account.
3. What we collect
| Data | What it is | Why we need it |
|---|---|---|
| Mobile number | The number you enter to log in. If you use Nirvi as a guest, we do not have your number. | To send you a one-time password (OTP), to keep your account yours, and to stop abuse. |
| Conversations | The messages you send, Nirvi's replies, the mood you selected, and the time of each message. | To reply to you, to show your chat history, and to let Nirvi remember what you said earlier. |
| Reports | If you report one of Nirvi's replies, which reply it was, the reason you chose, and when. | To find and fix replies that are wrong, harmful or inappropriate. Our team sees how many reports there are and why, not the conversation. |
| Account status | Whether you are on the free plan or Premium, and how many free messages you have used today. | To apply the daily free limit and to give you what you paid for. |
| Purchase details | The plan, the amount, the status, a transaction reference from the payment provider, and the GST invoice we issue (it shows your mobile number partly hidden). We never receive or store your card number, UPI PIN or bank password. | To activate Premium, to handle refunds, and to keep the records the law requires. |
| Technical logs | Your IP address, the time of each request, the app or browser identifier sent by your device, and error details. | To keep the service running, to find and fix problems, and to detect abuse. |
| Support messages | Emails you send us and anything you include in them. | To answer you. |
What we do not collect
- The app does not ask for your contacts, location, camera, microphone, photos or files.
- The app contains no advertising and no third-party advertising or analytics tracking software.
- We do not ask for your name, email address or date of birth to use Nirvi.
What you tell Nirvi is up to you. Conversations can include sensitive things such as your health, relationships or feelings. Please share only what you are comfortable sharing, and do not share other people's private information.
4. How the AI works with your messages
Nirvi's replies are written by a large language model run by a third-party provider. When you send a message:
- Your message and up to the last 20 messages of the conversation are sent to the model provider, along with our instructions for how Nirvi should behave.
- Your mobile number is not sent to the model provider.
- The reply is sent back to our server, saved in your chat history, and shown to you.
We use these providers under their business (API) terms. Under those terms they do not use the content to train their models by default, and they may keep it for a limited period, typically up to 30 days, to monitor for abuse and to meet legal obligations.
AI replies can be wrong, incomplete or inappropriate. Nirvi is not a doctor, therapist, lawyer or financial adviser. See our Safety page.
5. Automatic safety check
Our server automatically checks each message you send for clear signs that you may harm yourself or that someone is harming you. If it finds one, the app shows you helpline numbers. This check is done by software. No person is alerted, and we do not contact anyone on your behalf.
6. How we use your data
- To provide Nirvi: log you in, reply to your messages, keep your history, and apply your plan.
- To keep Nirvi safe and working: prevent spam and misuse, fix errors, and protect accounts.
- To meet legal duties: tax and accounting records, and lawful requests from authorities.
- To improve Nirvi using counts and statistics, for example how many messages are sent per day. Our support and admin tools do not display the content of conversations.
We rely on your consent, which you give when you create an account and use the app, and on the legitimate uses the law permits, such as complying with legal obligations. We do not use your conversations for advertising, and we do not use them to train AI models.
7. Who we share data with
We do not sell your personal data. We share it only with service providers who process it for us:
| Provider | What they do | What they receive |
|---|---|---|
| OpenAI | Runs the main AI model that writes Nirvi's replies. | Your recent messages. Not your mobile number. |
| Anthropic | Runs the backup AI model, used if the main one is unavailable. | Your recent messages. Not your mobile number. |
| MSG91 (Walkover Web Solutions) | Sends the OTP by SMS. | Your mobile number and the OTP. |
| Hostinger | Hosts our server, located in Mumbai, India. | All data stored by Nirvi. |
| Backblaze | Stores our database backups. | Encrypted backups. Backblaze cannot read them. |
| Google Play, Razorpay, Cashfree | Process payments for Premium, where available. | Payment details you give them directly, and the purchase reference. |
We may also disclose data when the law requires it, for example in response to a valid court order, or to protect the rights and safety of our users or the public. If the business is merged or sold, your data may transfer to the new owner under the same protections, and we will tell you.
8. Where your data is processed
Your account and conversations are stored on our server in India. Some providers process data outside India: the AI model providers process messages in the United States and other countries, and encrypted backups may be stored outside India. By using Nirvi you consent to this transfer. We do not transfer data to any country the Government of India has restricted.
9. How long we keep it
| Data | Kept for |
|---|---|
| Account and conversations | Until you delete your account. We may delete accounts that have not been used for 24 months, after trying to inform you. |
| Reports | Until the reported reply or your account is deleted. |
| OTP records | Up to 30 days. The OTP itself is stored only in scrambled (hashed) form. |
| Technical logs | Up to 30 days. |
| Encrypted backups | Daily backups for 30 days, and one backup per month for up to 12 months. Deleted data disappears from backups as they expire. |
| Purchase and tax records | As long as tax and company law require, currently up to 8 years. |
10. Your rights and choices
You can:
- See your data. Your conversations are visible in the app. You can also ask us for a summary of the personal data we hold about you.
- Correct it. Ask us to fix data that is wrong.
- Clear your chat. In the app, go to Profile and tap "Chat saaf karo" to permanently delete all your conversations while keeping your account.
- Delete it. Delete your account and conversations in the app or from our account deletion page.
- Withdraw consent. You can stop using Nirvi and delete your account at any time. This does not affect processing that already happened.
- Nominate someone to exercise your rights if you die or are unable to act.
- Complain. Contact our Grievance Officer below. If you are not satisfied, you may complain to the Data Protection Board of India.
To make a request, email support@nirvi.app from an address we can reply to, and tell us the mobile number on your account. We may send an OTP to that number to confirm it is you.
11. How we protect your data
- All traffic between the app and our server is encrypted (HTTPS).
- Login codes and session tokens are stored in hashed form, not as plain text.
- Backups are encrypted before they leave the server, and the key to open them is kept separately.
- Access to the server and database is limited to authorised personnel, and admin access requires two-factor authentication. Admin actions are logged.
No system is perfectly secure. If a data breach affects you, we will inform you and the Data Protection Board of India as the law requires.
12. Changes to this policy
If we change this policy in an important way, for example by adding a new provider or a new use of your data, we will update this page and tell you in the app before the change applies.
13. Contact and Grievance Officer
Grievance Officer: Shankar Ram
Devosh Apps Private Limited
Plot No. A-266, Ground Floor, Triveni Nagar, Gopalpura, Durgapura, Jaipur, Rajasthan 302018, India
Email: support@nirvi.app · Phone: +91 8739970778
We acknowledge complaints within 24 hours and resolve them within 15 days.